naga's Privacy Policy

This privacy policy applies to all services, websites, and mobile applications on the naga bet platform. By registering, logging in, or using any service on naga bet, you are considered to have fully accepted the terms of this policy.

This policy works alongside our Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities.

naga bet is an online gaming and betting platform operating for Bangladeshi users. We believe that transparency about information is essential to earning user trust. That is why this policy is written in simple, clear, and easy-to-understand language.

2.1 Information You Provide Directly

We collect information you provide during registration and account management. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment method details, such as bKash, Nagad, Rocket, or Upay account numbers
• Password and security questions set by the user

2.2 Automatically Collected Information

When you use the platform, some information is collected automatically, including:

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Time spent on the platform and activity logs
• Transaction history and gaming activity information

2.3 Information Received from Third Parties

Necessary information may be verified through trusted third-party services for identity verification or fraud prevention. This process is fully safe and secure.

naga bet uses collected information for the following legitimate purposes:

1. Creating, managing, and securing accounts
2. Processing deposit and withdrawal transactions
3. Verifying personal identity and ensuring account security
4. Complying with applicable laws and regulations
5. Preventing fraud, money laundering, and other illegal activities
6. Providing customer support — resolving issues and answering questions
7. Improving platform performance and reviewing user experience
8. Sending information about bonuses, offers, and promotions where applicable

naga bet never sells your information to third parties or transfers it for commercial purposes.

naga bet uses industry-standard security measures to keep your information safe. SSL (Secure Socket Layer) encryption protects all data transmitted between you and our servers during transfer.

4.1 Technical Security Measures

• 256-bit SSL encryption
• Firewall and intrusion detection systems
• Database-level encryption
• Regular security audits and monitoring
• Two-Factor Authentication (2FA) support

4.2 Retention Period

Information is retained while your account is active and, after account closure, for as long as required to meet applicable legal obligations. Information that is no longer needed is securely deleted after the specified period.

naga bet may share your personal information with third parties in limited circumstances and for specific reasons:

5.1 Approved Third Parties

• Payment processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to process transactions.
• Identity verification agencies: Information may be shared with trusted verification services as part of the KYC (Know Your Customer) process.
• Technology partners: Technology providers that support platform operations work under strict confidentiality agreements.

5.2 Legal Obligations

Where naga bet is required to provide information based on a court order, direction from a regulatory authority, or a lawful request from a law enforcement agency, it will fulfil that obligation.

Outside the above circumstances, naga bet does not transfer or sell your information to any third party under any conditions.

Cookies and similar technologies are used on the naga bet website and application. These help improve your browsing experience.

6.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and running core functions. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language and interface choices.
• Analytics cookies: Help improve the service by reviewing platform usage. This information is aggregated and anonymous.

Most browsers provide options to manage cookies. However, disabling essential cookies may prevent some platform features from working correctly.

As a naga bet user, you have the following rights regarding your own information:

1. Right to know: You have the right to request information about what data we hold about you.
2. Right to correction: If there is any error in your information, you can request that it be corrected.
3. Opt out of marketing communications: You can opt out at any time to stop receiving promotional messages and offers.
4. Account closure request: You can request permanent closure of your account; however, some information may need to be retained for a specified period due to legal obligations.

To exercise these rights, contact our customer support team via live chat or email us at: [email protected]

At naga bet, we believe that a privacy policy plays an important role in creating a safe gaming environment. By analysing user gaming activity data, we can identify potentially risky behaviour and take the necessary steps.

Our Responsible Gaming Policy explains in detail how we use user information to ensure safe gaming and provide limit-setting features.

Information collected for setting personal gaming limits, self-exclusion, or account breaks is used solely for those specific purposes and is not used in any marketing activities.

The naga bet platform includes content from third-party game providers such as Pragmatic Play, Evolution, PG Soft, and other studios. These providers follow their own privacy policies, and naga bet is not responsible for their data collection or use.

You are advised to read the privacy policy of any third-party service before using it.

naga bet has clearly established that this platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under 21.

If a minor creates an account, it will be closed as soon as it is detected and all collected information will be deleted immediately.

If you believe a minor is using this platform, please notify our support team immediately.

naga bet reserves the right to update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, a notification may be sent to the registered email or mobile number.

Continued use of the platform after any change will be considered acceptance of the revised policy. You are therefore advised to check this page regularly.

To learn more about us, read the About Us page, which contains details about naga bet's mission and services.

If you have any questions, concerns, or complaints about this privacy policy, contact us in the following ways:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

For general questions, you can also visit our Frequently Asked Questions (FAQ) section, where you will find answers to many questions about accounts, payments, and security.