naga Terms and Conditions

These terms and conditions form a legally binding agreement between the naga platform and its users. Registering on naga, using an account, or accessing any service means you fully agree to these terms. No service may be used without accepting them.

naga reserves the right to change or amend these terms at any time. Continuing to use the site after changes take effect will be considered acceptance of the new terms. You are therefore advised to review this page regularly.

The following conditions must be met to open an account and use services on naga:

• You must be at least 21 years of age. Access to and use of this site by minors is strictly prohibited.
• You must open an account in your own name and for your own use — opening an account on behalf of any third party is not permitted.
• Each person may hold only one account. Creating multiple accounts may result in all accounts being closed.
• All information provided at the time of registration must be true, accurate and up to date.
• Registration from areas where online betting is legally prohibited is not allowed.

It is the user's own responsibility to keep their account secure. Passwords and login details must be kept strictly confidential and must not be shared with anyone.

Specific rules apply to depositing and withdrawing funds on naga. All transactions must be completed through registered payment methods.

• The minimum deposit amount is ৳500 (applicable for each payment method).
• The minimum withdrawal amount is ৳800.
• Accepted payment methods: bKash, Nagad, Rocket and Upay.
• The withdrawal process is generally completed within 10 to 45 minutes.
• Withdrawals must be made to the same mobile banking account used for the deposit.
• Transactions using third-party accounts are strictly prohibited.
• Additional documents may be requested for verification in the case of suspicious transactions.

For detailed questions about deposits and withdrawals, visit our Frequently Asked Questions (FAQ) page — common questions are answered in detail there.

naga provides various bonuses and promotional offers, but each offer has its own terms that must be followed.

The following rules must be followed when enjoying casino games, slots, live casino and sports betting on naga:

• All game outcomes are determined by Random Number Generator (RNG) technology, which is completely impartial.
• If a game result is voided due to a technical error or disconnection, the staked amount will be refunded.
• Any attempt to break game rules, exploit software errors, or gain unfair advantage will result in account cancellation.
• Participating in the same game simultaneously from multiple devices is prohibited.
• For sports betting, official scores and results shall be considered final.
• naga reserves the right to void or amend bets for any reason, particularly in cases of data errors.

naga believes that gaming should be for entertainment — it should never become a source of financial hardship or mental stress. We therefore encourage users to play responsibly.

Read our Responsible Gaming guidelines — they include detailed information on setting your own betting limits, the option to temporarily close your account, and support resources. If you notice signs of problem betting, you are advised to seek help immediately.

• Users may request a temporary or permanent account closure at any time.
• It is the responsibility of guardians to prevent anyone under the age of 21 from using an account.
• You are advised not to bet with borrowed money or funds set aside for essential expenses.

naga takes the protection of users' personal information very seriously. Information provided during account registration is used solely for the purpose of providing services. All transactions are secured through SSL encryption and modern security technology.

To learn in detail how personal information is collected, stored and used, please read our Privacy Policy.

• Personal information is not sold or transferred to third parties.
• Information may be provided to authorities where required by legal obligation.
• Users may request correction or deletion of their own information.

The following activities are strictly prohibited on the naga platform. Violating these restrictions may result in immediate account cancellation and forfeiture of balance:

• Creating multiple accounts to collect bonuses.
• Using automated bots or software to place bets.
• Misusing the platform for money laundering or illegal financial activities.
• Attempting unauthorised access to another user's account.
• Exploiting system errors or vulnerabilities and failing to report them to naga.
• Attempting to verify an account using false identity or documents.

naga will not be liable for the following:

• Losses caused by internet disconnection or problems with the user's device.
• Disruption to a game or betting session due to unexpected technical errors.
• Account credentials being compromised due to the user's own negligence.
• Failure or delays by third-party service providers.
• No guarantee is given on the outcome of bets — all betting activities carry financial risk.

naga may change these terms in part or in full at any time. Updated terms will take effect as soon as they are published on the website. Continued use of the site will be taken as acceptance of the new terms.

Users may request account closure at any time. In such cases, separate rules regarding pending withdrawals and bonuses will apply. Contact the support team via 24/7 live chat to request account closure.

For any questions or complaints regarding these terms, please contact the naga support team. Our support is available seven days a week, 24 hours a day, in both Bengali and English.

Support channels: Live Chat (instant support via the site) and email. Email contact: [email protected]